Frequently Asked Questions.

How do I purchase tickets

All tickets can be purchased online or in person. Purchasing online prior to visiting is always best as it allows you to confirm a time slot to be open. Just simply select the date and time and amount of tickets you would like to purchase in check out.

Do we need to book beforehand

No, we welcome walk-ins!

However, prior booking is encouraged, as that will guarantee you your chosen slot; whereas if you walk in, you might need to wait depending on our capacity occupation.

Can we make a booking with a deposit

Unfortunately, we don't allow bookings on deposit right now.

What are your opening hours

Sunday: 11:00 AM–9:00 PM
Monday: 12:00 PM–9:00 PM
Tuesday: 12:00 PM–9:00 PM
Wednesday: 12:00 PM–9:00 PM
Thursday: 12:00 PM–9:00 PM
Friday: 12:00 PM–10:00 PM
Saturday: 11:00 AM–10:00 PM

When do we need to reach Utopia for our booking

Please be sure to arrive 10 min before your scheduled time. If late for your scheduled time- you may be denied the entire play time due to capacity limitations.

What are the age requirements

All guests should be able to wear and maintain a vr headset without issues. We do not have an age limit, however the preferred age is 6+. We do pride ourselves as fun for the whole family and want to make sure everyone has a good time during their visit. 

Do children require a chaperone

Yes. Any child 6-12 years old must be accompanied by an adult who is 18+ years of age. We are located at 2820 S Alma School Rd, Chandler, AZ 85286, United States so there is plenty of food and drink shops nearby to enjoy while your little one is playing. We also encourage adults to forget the crazy of the real world and enjoy some virtual fun in one of our game bays as well.

What is Virtual Reality

Get ready for a life-changing adventure! VR is an immersive experience that teleports users into a 3D world. Fun for anyone at any age, virtual reality instantly activates your senses of sight, touch, and hearing to give you a complete interactive journey. The user's actions guide every single movement within the experience, which is tracked through the latest cutting edge sensor technology. Whether you're solving a puzzle, fighting zombies, competing in a race, or interacting with a piece of art, you'll feel completely immersed.

How long is an experience

We have different experiences for all to enjoy. However, most of our bays are rented in 30 minute or 60 minute time slots

Do you offer veteran discounts

Yes, we absolutely love doing our bit to support our veterans! We will ask you for your veteran ID card upon entrance, though.

Do you have an elevator

Our facility has only a ground floor, so the question of an elevator doesn't arise.

Is there a minimum number of players for a booking

Absolutely not!

Is there a maximum number of players for a booking


Are there any restrictions on who can play

Our games are suitable for most people.

  • People in wheelchairs - yes
  • Pregnant women - yes
  • People with vertigo - yes
  • People with epilepsy - most games, but use discretion

If you have any questions about taking part, please contact us at, and we'll be happy to help you out.

How do I reach you

We are right at 2820 S Alma School Rd, Chandler, AZ 85286, United States.

I've never done VR should I be scared

Absolutely not! We have excited and passionate game masters who are excited about gaming and love to share with you. They are highly trained to help guests with each experience from the time you enter our doors up until the time you leave. Our goal is for you to have a blast and tell all your friends. That's exactly what we intend to do.

Do you host private events and parties

Yes we do, we love to party!! Please fill out the form to contact us for more information.

What do I wear

VR is a very fun and active experience. Dress comfortably. No heels allowed, you will be asked to take them off.

I wear glasses, do I need to remove them for VR

Our headsets are adjustable for everyone to wear and there is no need to take off your glasses.

Do you offer memberships

We are so glad you asked! Yes we do, we have memberships for everyone. Please go to the pricing page for all membership pricing.

What is your cancellation policy

You can cancel your booking for a full refund up to 24 hours before your booking.

How long do your gift vouchers remain valid

A Utopia VR Arcade gift voucher is valid forever!